Mid/Senior Front End Developer
Job Description
New products are in the pipeline and we are looking for a full time Mid/Senior Frontend Engineer to join our highly skilled team of proven successful professionals at the company's headquarters in Athens, Greece.
Position Responsibilities
- Partner with back-end developers and web designers to deliver new features and improve user experience
- Design and implement these features using TypeScript, React, Redux.
- Connect to backend via APIs provided by backend engineers.
- Translate blueprints and wireframes into high-quality code
- Monitor and improve front-end performance
- Propose and implement technical improvements
Will be considered as a plus
- Strong knowledge of JavaScript/TypeScript , HTML, CSS
- 3+ years’ proven experience with a JavaScript UI Framework (React, Angular)
- Experience with front-end development build tools (Webpack etc)
- Experience with front-end application architecture, e.g data management, routing, fetching strategies
- Experience with JSON/XML, REST/SOAP
- Familiarity with distributed source control (Git or similar)
- Experience with debugging and performance testing software
- Write and maintain a high-quality code
- Passionate about technology
- Team player that is not afraid to help colleagues.
- Strong troubleshooting and debugging skills
- Passionate about the latest web development technologies
- Experience with debugging and performance testing software
- Bachelor degree in Computer Science or equivalent
Benefits:
- Competitive compensation package that gets reevaluated every year
- Modern working environment
- Continuous Training
- Remote/flexible working environment
Please send your CV to our HR team at: [email protected]
Subject: Application for Mid/Senior Front End Developer
Subject: Application for Mid/Senior Front End Developer
Customer Support Specialist
Job Description
We are expanding internationally and are looking for a full-time Customer Support & Onboarding Specialist to join our Customer Care team. You will be part of an international team that take on queries from clients and will help them make use of our products as efficiently possible.
Position Responsibilities
- Provide exceptional support for customers on technical issues via email and phone
- Timely responses to queries around the system from customers and partners
- Develop an excellent knowledge of BON products to ensure that we provide the highest value of our products to our customers
- Develop an in-depth understanding of all integrated partner solutions to ensure that we match up the best-connected solutions based on customer needs
- Develop a deep understanding of customers' needs to better support them
- Learn new technologies and new product features and communicate those concepts to customers with varying degrees of technical expertise.
- Responsible for client retention and upgrades
- Preparation of supporting material and product user manuals. Contribute to and maintain our customer knowledge base.
- Initial set up of signed products and services to new customers
- Manage and implement the entire onboarding process for new customers, beginning to end – from sales handover to products go-live and training.
- Deliver training sessions which educate and enable new users illustrating the benefits of BON products.
- Develop meaningful relationships with customers, building connections and gaining trust.
- Collect product feedback from customers and share it with the technical and sales/marketing teams
- Work closely with technical teams and sales teams to ensure collaboration and alignment.
- Contribute ideas and improvements to the overall onboarding process.
Skills
- Bachelor’s degree, preferably in Hotel Management
- Demonstrable experience in the hotel or hospitality industry
- Professional experience in hospitality industry products such as PMS / CRM / Channel Manager / booking engine is a big plus
- Professional experience in a customer-facing role such as account management, customer success, customer care, sales or hotel operation is a plus
- Native Greek and fluent in English (fluently in additional languages is a big plus)
- Very good knowledge of Microsoft Office
- Excellent oral and written communication skills
- Great presentation skills & comfortable with one-on-one or one-to-many training sessions
- Outstanding organizational skills and ability to work under pressure
- Capacity to understand client’s business and needs
- Good people management and conflict resolution skills
- Ability to take feedback, learn quickly and adapt to new situations
- Ability to work independently and manage multiple priorities
- Social, ability to communicate with employees, customers and partners across different countries and different organisational levels.
Benefits:
- Competitive compensation package that gets reevaluated every year
- Modern working environment
- Continuous Training
- Remote/flexible working environment
Please send your CV to our HR team at: [email protected]
Subject: Application for Customer Care & Operations / Onboarding Specialist
Subject: Application for Customer Care & Operations / Onboarding Specialist